Course Description

Staff Groups: This course is aimed at all staff who may encounter conflict in the workplace. The course can be tailored for specific audiences.

Course Overview:
This course is designed to support staff who deal with potentially disruptive and assaultive behaviours. It enables staff to understand what factors may increase or decrease the likelihood of anger and aggression occurring. It will consider some strategies and good practice in relation to managing potential angry and aggressive situations.

Course Aims:
By the end of the course participants will have:

  • Identified the different types of conflict
  • Recognised the signs of conflict and agression
  • Demonstrated skills to stay calm and manage angry behaviour
  • Recognised the different stages of conflict escalation
  • Demonstrated good body language

Min Participants: 3
Max Participants: 12
Duration: 3 Hours
Level: Mandatory Training and CPD
Certificate: Certificate of Attendance
Price: Competitive Rates – Please contact me for a price

What participants have said about the course:

“Made me think more about communication”
“Better understanding and now be able to approach people better”

Clients include: NHS, Virgin Care, Care Homes, DCC

To book a course please complete the contact form.  I can also offer other bespoke training for your business.